Director of Operations

Job Type: Full Time
Job Location: Reston VA

Technology Rivers is seeking a Director of Operations who will be a key member of the Executive Management team. The position will report to the CEO and assume a practical and strategic role in the day-to-day management of all operations.

OVERVIEW

This candidate will oversee all operations, drive productivity, leverage practical business strategy, and ensure process improvement and productivity. The ideal person for this role is

  • Balanced, polished, and focused on customer service
  • Articulate, outgoing, and an excellent communicator
  • Levelheaded, intentional, and consistent
  • A de-escalator, who is respectable and transparent
  • Accountable, hardworking, and goes the extra mile

JOB RESPONSIBILITIES INTEGRATOR / OPERATIONS MANAGER

  • Work closely with the CEO to implement strategy across all practice areas to drive efficiencies and scale.
  • Develop, implement, and manage company processes and systems that maximize efficiency and enable growth.
  • Play an active role in the Company leadership team, including driving weekly and monthly management meetings.
  • Manage, and hold accountable, all practice leads to ensure that each practice area achieves productivity, financial, and gross margin targets.
  • Responsible for the budget, gross margin, reporting, and analytics supporting all business practices.
  • Identify operational roadblocks and introduce ideas to effect change.
  • Mentor team with compassion while holding them accountable.

REQUIRED RESPONSIBILITIES

  • Strong leadership and management skills
  • Ability to communicate and manage at all levels of the organization
  • Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely data and analytics
  • High level of integrity and dependability with a strong sense of urgency and results-orientation

QUALIFICATIONS

  • 5+ years in a progressively responsible operational leadership role.
  • Experience with the early-stage services business is desired
  • Proven experience designing and implementing systems to maximize internal efficiency
  • BA or BS required, MBA desirable
  • Experience with the services business, especially with remote talent
  • Experience with dealing with business in the offshore service provider space is preferred.

HOW TO APPLY

Please send us a resume and a brief cover letter explaining:

  • Why you’d be a good fit for this position
  • Three interesting things about yourself
  • Any other information you think would be helpful to us.

To be eligible, you must have one of the following:

    • US Citizenship
    • US Permanent Resident (Green Card),
    • EAD / OPT
    • Any legal status in the USA that does not require any sponsorship or paperwork with the USCIS

Apply for this position

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