Justin Tracy Shares His Experience on Outsourced Software Development

Justin Tracy Shares His Experience on Outsourced Software Development

Justin Tracy is a serial entrepreneur with multiple exits, and currently the CTO of BOSSS which is an up-and-coming intranet system for franchisers. He is also a co-founder of Thanks.io and Ripcord.io. Prior to these latest ventures, he has successfully built multiple SaaS companies and has worked with different software development teams including in-house development teams and outsourced development firms. Based on his initial experience with Technology Rivers during the development of Ripcord.io, Justin Tracy decided to use Technology Rivers’ services on multiple projects including BOSSS.

About BOSSS: BOSSS is an intranet platform designed to connect and engage employees inside of organizations, specifically the franchise organizations. BOSSS intranet system can rival the likes of Microsoft Teams and Slack, and support multiple platforms and devices

  • Mobile app that supports iOS and Android smartphones and tablets
  • Desktop application (Electron-based)of
  • Responsive Web application

Some of the work and features include:

  • AI Chatbot (Google Dialogflow) – nextgen support platform
  • On-boarding and Task Management
  • Slack-type messaging and collaboration platform
  • Livestreaming with recording and transcription
  • Chat with Audio and Video calls (one-on-one and group chat)
  • Call recording and transcription
  • Training platform
  • Knowledgebase
  • Events management
  • Social networking
  • Search and Filters (Elastic search)
  • Payment processing
  • Electronic document signatures
  • and many more

Watch the video above to hear what Justin has to say with his experience in collaborating with Technology Rivers.

Here’s the audio transcription:

What I’ve achieved since using Technology Rivers as our third-party technology provider is the ability to sleep at night knowing that I have a team that’s really looking out for my best interests when it comes to achieving the design I’m ultimately shooting for. I’ve never felt that way with anyone else I’ve worked with. I always thought that they just wanted to churn and burn, wanted to get me through the machine. But the experience with Technology Rivers is completely, something different, something special. My name is Justin Tracy. I’m the CTO of BOSSS, which is an up-and-coming intranet system that can rival the likes of Microsoft Teams and Slack.

I come from a long background in software as a service (SaaS) development. The reason I love Technology Rivers is because I’ve used probably a dozen third-party vendors to develop the products I’ve built over the last decade or so, and I’ve never had success using anyone other than my internal team. I know it sounds cheesy, but they’re the first person to ever execute a product to the liking I was expecting, and it really meant something. Because once they started one project, they’ve done one or two for me so far and I couldn’t be happier. The problem I was trying to solve was that we are a scrappy startup that needed to completely outsource our full-stack development. I have the ability to come up with an idea and mock it at the very, 30,000ft level. But all the execution needs to take place by a third party and that’s where Technology Rivers came in. By far, the best thing I’ve liked about Technology Rivers was the fact that they understood the end goal of what my product was supposed to do. I never had a third party developer act as a partner. They’ve only tried to get the job done as fast as possible and get us out the door. The team at Technology Rivers truly is your partner when it comes to making a product be exactly how you envisioned in your head.

The thing that made me happiest about working with Technology Rivers was their flexibility. As many people know, building a Software as a Service (SaaS) platform isn’t a straight line. Things often change and their ability to move on a dime and think the way you think really makes the process easier. All the people I worked within the past, anytime anything didn’t match the exact specs, they flipped out–they lost it. They couldn’t move forward. So having that type of flexibility with the team really makes a difference. The thing that exceeded my expectation most about working with Technology Rivers was their ability to take a hands-on approach with the useability of our product. I’m a UI guy and UX guy, but I was amazed by the fact that they were equally as good at going through the UI, going through the UX, and really making sure the product was what it was supposed to be. That’s a very rare thing to find in a third-party developer. That truly has made our product successful.

My experience with other technology providers has always been less than stellar. I’m not saying this just because I’ve been asked to, but I’ve probably engaged a dozen external vendors to build products for us, and 95% of the time they didn’t achieve the goal they were trying to do for us. I’ve never had anybody, other than Technology Rivers, truly execute every single time when asked to do something. And that’s–that’s really a diamond in the rough. It does not happen. I mean, I’m 3-for-15 and all three wins were with Technology Rivers.

Do you have several SaaS project ideas that you want to develop but don’t know how to start? Jumpstarting a SaaS project may look difficult, but all you need is a trusted partner. Reach out to us so we can discuss your idea!

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